We are proud of our fantastic support. Just ask our customers. It’s not just a responsibility for our Customer Support Team but everyone in the company. We want our customers to be wildly successful.
One of the things we have learned in the past 3.5 years with FatStax® is that great customers have great questions about your service. We have a lot of great customers so to serve them better, we are launching a new Support portal for FatStax.
The intent is to provide the same level of customer service that we were able to when we had just a handful of customers. Now, with thousands of sales people using FatStax in every part of the world, it’s more important than ever (and more of a challenge) to respond quickly and accurately to questions and troubleshoot when necessary.
Where can you find it? Check out the Support link at the top of FatStax.com.
The FatStax for Sales Support Page
This is the page for questions and best practices for working with FatStax on the iPad. So if you are someone that uses FatStax daily in sales or support, this is the best place to be. Check out the page when you have a question or if you want to be able to use it more successfully.
- Search to find the articles most relevant to your question
- Handy list of Categories
- Article links
- Recent Updated Articles – an area that contains many of our most frequently requested topics
The CloudStax™ Content Manager
CloudStax is the web-based repository for all the content that syncs to the iPad. Its simple user interface enables account administrators to do everything from manage their users to update their content and publish new information for their FatStax Mobile users.
Help Article Format
- Numbered steps with screenshots so you can follow along.
- Link to next topic or the previous topic. This is helpful when you are trying to understand more about app features and get more in-depth.
- Search field
- List of article links grouped by topic
Helping our Customers help their Customers
Our users are not experts on our apps. We don’t expect them to be. Our goal is to provide a service that enables our customers to be more effective in the field taking care of THEIR customers. Regardless of how simple you think your interface is and how the instructions are, your users have a day job. Sometimes they don’t recall the exact sequence of tabs or buttons to do send multiple items in a stack or
Why did we pick these topics?
We do a ton of training for new users. A quick 20 minutes and you are up and running using the app. By now, we can anticipate some of the questions and have built that in to our training. Those topics are included. Building out and updating the content catalogs are also popular such as How do I Change the Order of Categories in the App?
We would also like to mention that the service we are using is awesome and good deeds (and software) deserve to get noticed. The guys at ScreenSteps built a great, easy-to-use platform that makes it easier to manage support content. They have different plans to fit company needs and their response to our questions (even dumb ones) has been terrific. Check them out at www.screensteps.com. We get no compensation for the recommendation, by the way, we just like it.
Things always change, so will the Support Site.
Everthing seems to be changing in mobile these days and how companies are using mobile technology – New operating systems, new app features, new use cases, on and on. Tell us what you want and what you need to help you be more successful by using the comments section at the bottom of each article. And you can always drop us an email at email@example.com.